National Disability and Insurance Scheme (NDIS) Services

Our services

What we can help with

Accessing NDIS

Book an appointment

How we can help

Health First Group is proudly registered as a provider under the National Disability and Insurance Scheme (NDIS).

Our passionate and committed therapists are experienced in helping people of all ages and varied conditions achieve their goals. Our goal is to tackle barriers head-on to improve independence and increase the confidence of our patients. We can put together a plan to help you or your loved one now and into the future.

Our therapists are experienced in the treatment of multiple chronic conditions such as physical disabilities (amputations, post-surgical), intellectual disabilities, acquired brain injuries, neurological conditions (strokes, multiple sclerosis, Alzheimer’s, cerebral palsy), heart and lung conditions, spinal cord injuries and much more.

We can help with:

Physical disabilities (amputations, post-surgical)
Intellectual disabilities
Acquired brain injuries
Neurological conditions (strokes, multiple sclerosis, Alzheimer’s, cerebral palsy)
Heart and lung conditions
Spinal cord injuries

Meet the Physio

At Health First Group, we understand the unique challenges faced by NDIS clients, and our goal is to help you achieve your maximum potential through our comprehensive physiotherapy services.

As part of our commitment to you, we offer 60-minute, obligation-free home or in-clinic assessments.

Our clients have access to a range of services under one roof including physiotherapy, remedial massage and dietetics to support them in achieving their goals and aspirations. Most treatments can be provided either in-clinic or in the comfort of your own home.

Accessing the NDIS

At Health First Group, we can assist you if you’re just starting your NDIS journey. There are multiple factors to consider when applying for NDIS funding. Fortunately, you don’t have to do this alone, our team of health professionals are available to help make your journey as smooth as possible.

In order to access allied health under the NDIS at Health First Group, follow the steps outlined below:

Follow the NDIS checklist for eligibility.
Contact the NDIS on 1800 800 110 and an NDIS representative will assist you with your questions.
Once your application is approved you will then work with a Local Area Coordinator or Planner to layout your needs and goals. They will also assist you in allocating your funding to the necessary services.

Once approved by the NDIS, contact your local Health First Group clinic to book an initial appointment. Upon the initial contact, please notify us that you are NDIS approved, your NDIS registration number and how your funding is being managed and remember to bring along your NDIS Agreement to your first appointment. You and your therapist will then be able to work out a service agreement/plan to ensure we help you achieve your goals and aspirations.

Should you have any questions regarding your NDIS Agreement or how to make the most of your funding, please contact your local clinic or drop us a line at hello@healthfirstgroup.com.au and we’ll be more than happy to assist.

We like to make our NDIS service as easy as possible for you to access. We can provide services in our clinic, your home environment, or utilise local gyms or hydrotherapy services to provide you with the best outcomes.

NDIS Self-Managed, Plan Managed and Support Coordinators

We work closely with Local Area Coordinators, NDIS Support Coordinators and Plan Managers throughout Australia, to ensure our expertise is readily available to all NDIS participants who may benefit from working with us. We can also assist self-managed NDIS participants with bookings and enquiries.

Bookings are generally available within 48 hours, with sessions conducted either in-clinic or in the client’s own home. With multiple therapists, treatment modalities and technologies available under one roof, we are well equipped to support patients with a broad spectrum of disabilities.

NDIS referral form

Your first appointment ‘checklist’

Finding the right service provider is an important step to beginning your NDIS journey. You want to be able to find a service provider that understands your needs and is able to deliver a high level of service to help you achieve your goals. Asking the right questions at your first appointment with a service provider can help eliminate any confusion and allow you to make the best decision for you or a loved one.

Although a service provider will try their best to cover all aspects of your service, they may overlook something that you would consider extremely important to you. Because of this, we have made a ‘First Appointment Checklist‘ video to help you learn:

What to expect at your first appointment with a Health First Group Physiotherapist
What questions you can ask to make sure we are the best fit for you
How to prepare for your first appointment

Watch - NDIS at Health First Group

Frequently Asked Questions

How long will it take me to start treatment with Health First Group?

We recommend participants or carers fill out our NDIS referral form with case details. Once this has been filled out, we will review within three working days and be in contact to book an appointment for you.

Alternatively you can book an NDIS appointment via our Book Now link. From there we will be in contact to ensure you have the appropriate documentation available so we can efficiently process your appointment.

What documents do I need for my appointment?

Prior to your appointment you will be asked to submit a referral form which will request:

Carers details (if applicable)
NDIS number
Funding category
NDIS plan – in particular any goals outlined in this plan
Any relevant medical history documentation

You are also welcome to bring any additional documentation you feel will be important to your treatment.

What are treatment goals?

As part of your treatment plan your Health First Group Physiotherapist will help you to determine goals to achieve throughout your journey with us.

Examples of goals include:

Participate in a sporting event
Become more involved in the community
Increase mobility or independence

But your goals can be anything you like! We’re here to help you work out the best goals to give you maximum benefit.

What is a treatment plan?

Our treatment plans are varied and can involve a range of options, for example:

Weekly hands-on physio sessions
Visits to a local gym
Treatment in a hydrotherapy pool
Teaching you to use adaptive equipment to keep you mobile

Whatever your goals, we will provide you with a treatment plan to help you achieve them.

How long does treatment take?

This depends on your particular situation however your therapist will be able to give you an idea on the timeframes to achieve your specific goals, as part of your treatment plan development.